We were recently made aware of an attempt by an unauthorized party to gain access to our systems. We apologize for this unprovoked and criminal intrusion into our customers’ information. We have always had the confidentiality of our customers’ information foremost in our minds, and have had stringent security measures in place, including working with leading IT vendors from around the world.

At this time, we have been able to secure our sites, and close the unauthorized access points. We are working with law enforcement agencies, which are investigating this criminal act. Any and all parties responsible for this act of cyber–terrorism will be held responsible. Using the Digital Millennium Copyright Act (DMCA), our team has now successfully removed the posts related to this incident as well as all Personally Identifiable Information (PII) about our users published online.

Contrary to current media reports, and based on accusations posted online by a cyber criminal, the “paid-delete” option offered by AshleyMadison.com does in fact remove all information related to a member’s profile and communications activity. The process involves a hard-delete of a requesting user’s profile, including the removal of posted pictures and all messages sent to other system users’ email boxes. This option was developed due to specific member requests for just such a service, and designed based on their feedback.

As our customers’ privacy is of the utmost concern to us, we are now offering our full-delete option free to any member, in light of today’s news.

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Please direct all media inquiries to [email protected]

Ashley Madison - Have an affair. Married Dating, Affairs, Married Women, Extramarital Affair

54 COMMENTS

  1. so what about all the information that was gained about the customers who supposedly paid to have all their data expunged from your servers? Im thinking some customers are due for a refund of the fees you charged for the wiping service.

  2. […] Ashley Madison 的母公司,Avid Life Media 已經出面發表公開聲明,說明這次事件的成因為駭客入侵,造成顧客資料外洩,他們感到非常抱歉。駭客指稱他們的付費完全刪除帳號資料功能並未刪除資料,完全不是事實。Ashely Madison 會硬刪除 (hard delete) 帳戶資料,像是曾經貼過的照片、以及往來訊息,讓資料徹底消失。Ashley Madison 表示消費者的隱私是他們最顧慮的層面,即日起完全刪除帳號功能將可以免費使用,不必付錢。 […]

  3. […] Ashley Madison 的母公司,Avid Life Media 已经出面发布公开声明,说明这次事件的成因为骇客入侵,造成顾客资料外泄,他们感到非常抱歉。骇客指称他们的付费完全删除帐号资料功能并未删除资料,完全不是事实。Ashely Madison 会硬删除 (hard delete) 帐户资料,像是曾经贴过的照片、以及往来讯息,让资料彻底消失。Ashley Madison 表示消费者的隐私是他们最顾虑的层面,即日起完全删除帐号功能将可以免费使用,不必付钱。 […]

  4. […] 根據 The Impact Team 發表的聲明,網站並沒有如服務所述將用戶資料全都刪除。原因是因為用戶選擇資料刪除服務時,仍須以信用卡付費,其中就包含了真實姓名、地址、卡號等重要個資。不過在ALM 發表的公開聲明中,宣告已經重新修補資安漏洞、否認駭客指控資料刪除不確實之事,並且宣布往後會免費提供會員資料刪除的服務。 […]

  5. Double talk and obfuscation.
    The hacker(s) clearly indicated the “full-delete” was bogus BECAUSE AM KEPT THE FINANCIAL RECORD OF THE DELETE ON FILE. That means there is a credit card transaction record in the AM data that was stolen. Great, you deleted the dirty pictures and compromising messages. BUT YOU KEPT A PERSONAL FINANCIAL RECORD THAT THEY EXISTED. It is this data that has people legitimately worried.

    As for your offer of a free full-delete now…you’ve heard about closing the barn doors, right? You know, AFTER the horses have gone? That’s pretty much this. Except now you’re adding injury to the insult of the theft and extortion by telling people who already paid (who’s data was actually stolen, remember) that you took their $20 and you’re keeping it, even though you failed to deliver the security you promised.

    The hackers have apparently already accomplished much damage to their target without releasing the data. They had help from the company itself, it seems.

  6. Advice: don’t cheat, plain simple. 🙂 *happily married*… This society is really f*cked up.. Good luck cheaters.

  7. […] Ashley Madison, the prim-sounding dating site that helps cheaters arrange extramarital dalliances, was hacked. And the cheaters are, naturally, freaking out. A profile on Ashley Madison is the virtual equivalent of lipstick on the collar. Delete, delete is the first thought. And Ashley Madison is enabling the quitters too, foregoing the normal $19.95 deletion fee for those who want to ditch their profiles. You can stop cheating with Ashley Madison for free this week. […]

  8. […] Esta característica, que hasta hace poco costaba USD $19, fue la que gatilló que un grupo de hackers atacara el sitio el día de ayer, accediendo a una base de datos sin autorización. “El proceso [de eliminar un perfil] involucra borrar los usuarios del disco duro y también las imágenes y los mensajes enviados a las casillas de otros usuarios”, explicó Avid Life Media en un comunicado de prensa. […]

  9. […] Esta característica, que hasta hace poco costaba USD $ 19, fue la que gatilló que un grupo de hackers atacara el sitio el día de ayer, accediendo a una base de datos sin autorización. “El proceso [de eliminar un perfil] involucra borrar los usuarios del disco duro y también las imágenes y los mensajes enviados a las casillas de otros usuarios”, explicó Avid Life Media en un comunicado de prensa. […]

  10. […] Esta característica, que hasta hace poco costaba USD $19, fue la que gatilló que un grupo de hackers atacara el sitio el día de ayer, accediendo a una base de datos sin autorización. “El proceso [de eliminar un perfil] involucra borrar los usuarios del disco duro y también las imágenes y los mensajes enviados a las casillas de otros usuarios”, explicó Avid Life Media en un comunicado de prensa. […]

  11. […] Esta característica, que hasta hace poco costaba USD $19, fue la que gatilló que un grupo de hackers atacara el sitio el día de ayer, accediendo a una base de datos sin autorización. “El proceso [de eliminar un perfil] involucra borrar los usuarios del disco duro y también las imágenes y los mensajes enviados a las casillas de otros usuarios”, explicó Avid Life Media en un comunicado de prensa. […]

  12. […] 「人生一度。不倫をしましょう。」とトップページで謳う既婚者向けの出会いサイト、アシュレイ・マディソンのサイトがハッキングされ、会員情報が流出したとカナダにある運営会社が発表しました。会員数は3,700万人以上といわれ日本にも180万人以上だそうです。 […]

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